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Our philosophy is based on
these values and principles:
Respect for
individuals.
People of an
organization create its success.
People must be
supported by the organization to nurture success.
All jobs have
inherent dignity and contribute to self-worth.
Our primary job
is to provide quality service.
Honesty and
fairness are cornerstones in all interactions and decisions.
Human
Resources Functional Foundation
Our beliefs rest on four
pillars:
Customer Focus
We must
discover the needs and expectations of our customers.
Our processes
and services must focus on those needs and expectations.
We must measure
how good we are at satisfying our customers.
We must
continually seek to improve our services and processes.
Quality
Service
We must provide
the right services at the right time.
Our services
must add value.
We must design
processes that are easy to use and understand.
Respect,
Trust, and Fairness
Every person
who uses our services has the right to be treated with respect.
Our processes
must be designed to ensure not only that individuals are fairly treated, but
that they perceive that they have received a “fair shake.”
Our activities
and services must promote understanding and relationships based in honesty
and trust.
Strategic
Enhancement
Our services
must be aligned with Mines strategic vision.
We must support
divisions and departments as they seek to achieve their goals and objectives.
We must embrace
change.
We must plan.
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