Supported Hardware & Software

Introduction and Policy

To maximize productivity, allow for cross-training, and to protect CSM's data assets, CSM administrative offices are encouraged to utilize only software which is fully supported by Information Services in performing day-to-day job functions. (This is not to prevent offices from exploring other software packages which may become fully supported at a later date. Such exploration should be conducted with consultation from Information Services, however.) This procedure lists those packages which are supported by Information Services.  (Most users are prevented from installing software on their PC's without IS assistance.)

Fully Supported Software and Systems

This category consists of hardware and software which are deemed critical to the operation of the School. In the event of an error or problem with the operation of the system, Information Services will do everything in its power to quickly find a solution or work-around to the problem. This category includes the following.

Hardware

• DEC/Compaq Alpha AXP Computers
• IBM-compatible Personal Computers (mostly Gateway and Dell.)
• Campus network-compatible communications equipment
• HP and Xerox printers.

Software

• Major Systems, Other Systems, Personal Computer, and Network Systems listed in Services Offered
• The Microsoft Office Suite of Programs (Word, Excel, Access, PowerPoint, Outlook, FrontPage, Publisher) 2000, 2002 (XP) and 2003
• Microsoft Windows Versions: Win2k pro (2000 Pro), WinXP Pro, Win Server 2000 and 2003.  WinXP is required on all INFO_SERVICES domain desktops unless they do not have sufficient resources to support that OS.
• Internet Explorer and Netscape Communicator
• Trend AntiVirus software (licensed by IS for all IS-supported PC's).
• Other: Adobe Acrobat, Adobe Illustrator, Adobe PhotoShop, Adobe Acrobat Reader, Macromedia Dreamweaver.
• Oracle Discoverer and associated components of the Operational Data Store.
• Other Banner-required software (Oracle reports, forms, mod-PL/SQL web pages, etc.)

Minimally Supported Software and Systems

This category includes software and systems for which Information Services may have some expertise but does not guarantee support. In the event of an error or problem with the operation of the system, Information Services will attempt to assist the user in solving the problem on a time and materials available basis.

Hardware

• Personal computer multimedia hardware not required for CSM business.

Software

• AutoDesk AutoCAD
• WordPerfect (any version)
• Unix and its variants